Shipping Information for Kiki Glass

Thank you for choosing Kiki Glass for your custom glass creations. As each of our pieces is handcrafted to perfection, we want to ensure that you have clear information regarding the shipping process and timelines.

Creation Time: Each item is handmade with care and precision. Most of our items typically take about one week to create. Please keep this duration in mind when considering the total time it'll take to receive your order.

Shipping Process:

  1. Order Placement: Once you've placed an order, we will start the creation process.
  2. Creation: Your custom glass piece is crafted. This takes approximately one week.
  3. Quality Check: Before shipping, each item undergoes a quality control check to ensure it meets our high standards.
  4. Packaging: Given the delicate nature of glass, we take extra precautions when packaging your order to ensure it arrives safely.
  5. Dispatch: Once packaged, your order is dispatched to the shipping provider. You will receive an email with the tracking details.

Shipping Options:

  • Standard Shipping: Delivery in 3-5 business days after dispatch.
  • Express Shipping: Delivery in 1-2 business days after dispatch.

(Note: These are estimates and may vary based on location and other factors.)

Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of the package. You can view the estimated shipping cost at checkout.

International Shipping: Currently, we ship to United States .

Returns & Exchanges: Given the nature of our products, we only accept returns or exchanges under specific conditions. [Link to our return and exchange policy.]

Damages: We ensure our products are packaged securely, but in the rare case that your item arrives damaged, please contact us immediately at [Customer Service Email]. We will guide you on the next steps and work on a suitable resolution.

Questions & Support: If you have any questions or need further information, feel free to reach out to our customer service team at [Customer Service Email]. We're here to assist you!